sutramglobal | Cancellation & Refund Policy

Cancellation and Refund Policy

At Sutramglobal, we strive to ensure a smooth shopping experience. We understand that sometimes you may need to cancel an order or request a refund. Below are the guidelines for cancellations and refunds:

1. Order Cancellation

Before Shipment: You can cancel your order within 24 hours of placing it, provided it has not yet been shipped. To cancel, please contact our customer support team at +91 99990 39094 or email us at info@sutramglobal.com. You will receive a full refund to your original payment method.
After Shipment: Once your order has been shipped, it cannot be canceled. In such cases, you may proceed with a return once the item has been delivered (see Returns section below).

2. Return Policy

To initiate a return, contact us at +91 99990 39094 or info@sutramglobal.com with your order details and the reason for the return. Our customer support team will guide you through the process.

3. Refund Policy

Refund Method: Refunds will be issued to the original payment method used during the purchase.
Shipping Costs: Original shipping charges are non-refundable. If you return an item, you are responsible for the return shipping costs, unless the item was defective or incorrect.
Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the item is not in its original condition or is damaged for reasons not due to our error).

4. Non-Returnable Items

Certain products are non-returnable for hygiene reasons, including but not limited to:
Undergarments, lingerie, and swimwear.
Personalized or customized items.
Clearance or final sale items.

5. Defective or Damaged Items

If you receive a defective or damaged product, please contact us immediately at +91 99990 39094 or info@sutramglobal.com. We may ask for photos or additional details to assess the issue.
We will offer a replacement or a full refund for items confirmed to be defective or damaged at no additional cost to you..

6. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process for the unwanted item and place a new order for the desired product.

7. Contact Information

If you have any questions or need assistance with cancellations, returns, or refunds, please reach out to us:
Phone Number: +91 99990 39094
Email: info@sutramglobal.com
Address: 3rd Floor Orchid Center, Golf Course Road, Sector 53 Gurugram, Haryana - 122002

3rd Floor - Orchid Center, Golf Course Road, Sector-53, Gurugram, Haryana - 122002